What happened to my folders?

The improved Messenger system delivers new messages to the top of your inbox when they’re received. We opted for a chat-like format to encourage free flowing conversation, similar to formats you may be familiar with on other messenger apps and social media sites which do not support folders.

You can now add labels to each of your conversations, which works in a similar way to folders.

To add labels to your conversation simply go to your Messenger
click on the conversation you wish to add a label or labels to
click on the 3 dots to the right of the member's username
select 'Add to Label' from the drop-down and you can create a new label or add the conversation to an existing label.

To view your labels click on the inbox drop-down menu at the top of messenger and you can select which label you want to view conversations from.


To find out more about the new Messenger click here.